Refund policy

At Puro, we are committed to providing you with a product that embodies our core values of honesty, simplicity, and pure craftsmanship. We believe every pair should speak softly and wear beautifully. If, however, your purchase does not meet your expectations, we offer a straightforward return process.

Our 7-Day Return Window

We accept returns on all products within 7 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Initiating a Return

To begin the return process, simply reach out to our team. You can contact us through WhatsApp or send an email to office@puro.com. A member of our team will promptly assist you with the necessary steps to facilitate a smooth return.

Refund Process

Once your return request is approved and the item is received and inspected by our team, we will initiate a refund. The refund amount will be credited directly to your bank account after the return has been successfully processed.

Our Commitment to Sustainability

In line with our "sustainable in soul" philosophy , we encourage you to consider our

Buy-Back Program, which allows you to return your worn pairs at the end of their life for store credit. 

1-year free repair service for any manufacturing defects, ensuring your footwear can last even longer.